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(314) 849-7300

FAQ

Q. CAN I USE AN OVER THE COUNTER CLEANER?

A. Over the counter drain cleaners can work in certain situations, but are usually more harmful to you, the environment, and your sewer line than they are to the clog. If you decide to try an over the counter drain cleaner, make sure you use hand and eye protection and never try to plunge a sink or toilet after pouring chemicals, as they can splash causing serious injury.

Q. WHAT CAN BE DONE TO PREVENT BACK UPS?

A. There are several things you should do to help prevent backups: Do not flush paper towels, feminine products, or plastics down the toilet. Limit the use of the garbage disposal and always run hot water for several minutes after use. Use screens on sink and tub drains to catch hair and other items from falling into the drain. Do not pour grease or oil down the drain. If your home was built prior to the late 1980’s, you should have a qualified contractor cable your sewer line annually to clean out tree roots and keep your sewer line open and clear.

Q. IF MY LINE IS PRESENTLY BACKED UP DO I NEED A CAMERA INSPECTION?

A. The answer is No. If your sewer is currently backed up, you should have it cleaned to remove the blockage. If your sewer backs up regularly, you may want to consider a camera inspection to determine if the problem is more severe than a standard blockage.

Q. CAN A SEWER INSPECTION BE PERFORMED DURING MY BUILDING INSPECTION?

Answer: It will show the condition of the underground sewer line with a lighted video camera. The camera will allow us to see if any major issues exist like cracks, offsets in joints, pipe deflection, and sags in the line. What we most commonly find is tree roots that have grown into the line through unsealed connections, which need to be cleaned out annually to help prevent a backup.

Q. CAN A SEWER INSPECTION BE PERFORMED DURING MY BUILDING INSPECTION?

Answer: Yes. We regularly work with real estate agents and home inspectors to schedule the sewer inspection at the same time as your building inspection for your convenience.

Q. IF I HAVE ROOTS IN MY LINE DO I NEED A REPAIR?

Answer: Not necessarily. Our technician will explain the severity of root intrusion as your line is being inspected. Roots are very common in older clay sewer lines and just need to be cleaned annually to prevent backups. If your sewer line is a sealed line (i.e. Cast Iron or PVC), repairs may be required as roots do not typically enter these lines.

Q. WHAT CAUSES A BACK UP?

Answer: Roots, broken pipe, obstructions, and grease buildup are the most common problems.

Q. WILL INSERTING THE CAMERA INTO MY SEWER LINE GIVE ME ANY FURTHER DAMAGE?

Answer: No. The camera will not harm the pipe.

Contact Information

Gateway Sewer & Drain
11070 Gravois Industrial Court
St. Louis, MO 63128

Phone:
314-849-7300
Email:
gatewaysewer-drain@sbcglobal.net

Business Hours:
24-Hour Emergency Service